Excellent hotel! Super clean and comfortable room. The breakfast buffet super organized with friendly service!
We enjoyed a very nice stay at this hotel. The Queen size bed was perfect for the hubby and I and my mother in law enjoyed one alone. The comforter on the bed was breath taking and very heavy. I wish I knew where they purchased it so I could get the price as I would love to have one. The coffee was in the room and lotion and shampoo w/conditioner. The one thing missing in the room was the lock on the bathroom door. They forgot to install the latch so we used the bathroom trash can to hold it closed. We checked in at 3:20am and the rep informed me they were updating the system so she needed to write down my DL and credit card along with my phone number. Of course I am cancelling this card tomorrow once the charge post however , they has to be a better way to check in when the system is updating. This didn't stop us from staying at one of our favorite hotels. We are Hilton honors members and I love it. Stop by for a nice hot meal before leaving, plenty to eat and lots of good food
The room was great. The staff were friendly and helpful. The thing that could have been better was the breakfast. It was complimentary, but just not as good as others I have had.
Front desk staff had no signs of Hampton Inn on their person. One of the young men at the front desk had a ball hat turned around backwards. Was not greeted as an Honors member, given any direction to wifi or breakfast hours. The rooms (I reserved 2) were clean and adequate. I stay at Hilton hotels over 50 times annually and this, being an older hotel, is a pretty good deal for its age.
The staff is very nice here, but that's really all the good things I can say about the hotel. It smelled very, very bad in the hallways and in the room - like mildew and garbage. We moved our comforter on the bed and a silverfish bug came running across the bed. When we went to the elevator later that day there was a used shower curtain and used towels sitting in the elevator. I would definitely not recommend a night here until they are able to clean some things up!
Hampton Inn Franklin is a US Lodging based in Franklin, Kentucky. Hampton Inn Franklin is located at 4010 Nashville Rd, Franklin, KY 42134, USA.
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